Returns & Refunds Policy

14-day return window

You may request a return within 14 days of the date your order is delivered.

Condition of returned items

Items must be unused, unwashed and in their original packaging. For hygiene reasons, grooming tools and items that have been used by a pet may not be accepted unless they arrived damaged or defective.

How to start a return

Email info@petstrove.com with your name, the email used at checkout, and the items you want to return. We will reply with return instructions. Please do not send items back without contacting us first.

Return shipping costs

Unless an item arrived damaged, defective or incorrect, the cost of shipping a return back to us is the customer's responsibility.

Damaged, defective or incorrect items

If you receive an item that is damaged, defective or not what you ordered, contact us within 14 days of delivery, ideally with a photo. We will offer a replacement or a full refund, including return shipping.

Refunds

Once we receive and inspect your return, approved refunds are issued to your original payment method. The time it takes for the refund to appear depends on your card issuer or bank.

Questions

Contact Pets Trove LLC at info@petstrove.com or +1 8162709530.