Privacy Policy

This policy explains how Pets Trove LLC ("Pets Trove", "we") handles personal information when you visit petstrove.com, contact us, or (once ordering opens) place an order.

Information we collect

• Order information: your name, email address, phone number, billing and shipping address, and the items you buy.
• Payment information: online payments are not yet offered. When they are, card details will be handled by a payment processor and this policy will be updated.
• Messages: the name, email and message you send through our contact form.
• Cart data: your cart contents are stored in your own browser so they persist between visits.

How we use it

We use this information to process and deliver orders, handle returns and refunds, respond to your questions, prevent fraud, and meet legal and tax obligations.

Service providers

We share information only with providers that help us run the store: our website hosting and database provider, and shipping carriers to deliver your order. We do not sell your personal information.

Cookies and analytics

We do not use advertising cookies. Our hosting provider may record basic technical data such as IP address and pages visited.

Retention

We keep order records for as long as needed to fulfil orders and to meet accounting and tax requirements. Contact messages are kept as long as needed to respond and follow up.

Security

We use reputable providers and limit access to personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

You can ask to access, correct or delete the personal information we hold about you, subject to records we must keep by law. Depending on your state of residence you may have additional rights. Email us to make a request.

Children

This store is not directed to children under 13, and we do not knowingly collect their information.

Contact

Pets Trove LLC, 1001 S. Main St. STE 500, Kalispell, MT 59901 · info@petstrove.com · +1 8162709530