Frequently Asked Questions (FAQs)

1. Do you ship across the USA?

Yes! We ship nationwide across the United States. Delivery times vary by location, but most orders arrive within 3–7 business days.

2. How much does shipping cost?

We offer free shipping on orders over $50. For orders under $50, a standard shipping fee applies, which will be calculated at checkout.

3. Do you sell only for dogs and cats?

Nope! While dogs and cats are most popular, we also carry products for birds, small pets, and sometimes even reptiles.

4. Can I return or exchange a product?

Absolutely. We have a 30-day return policy. Items must be unused, in original packaging, and you just need your order receipt. Contact us at [your support email] for help.

5. Do you sell organic or natural pet products?

Yes, we carefully select organic, natural, and eco-friendly options for food, treats, and grooming supplies.

6. Are your pet foods vet-approved?

We only carry trusted brands that meet AAFCO nutritional standards and are recommended by veterinarians.

7. Do you offer subscriptions for pet food or supplies?

Yes! You can set up auto-delivery so your pet never runs out of food, treats, or essentials — plus, you’ll save a little extra.

8. How do I know which size is right for my pet?

Each product page includes a size guide or weight recommendation. Still unsure? Message us with your pet’s breed, age, and weight, and we’ll guide you.

9. Do you offer discounts or promotions?

Yes, we regularly run special offers. Sign up for our newsletter to get exclusive deals and first access to sales.

10. How can I contact you if I have more questions?

You can reach us via:

  • 📧 Email: petstroves@gmail.com

  • 📞 Phone: +14065186318‬

  • 💬 Live chat on our website

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